We know that no two businesses are exactly alike. The same goes for your communications needs. That’s why we offer an end-to-end suite of solutions - from complete VoIP phone systems to an open platform for developing custom communications apps – making it easy for you to address business needs today and for the future.
Browse through the situations our customers commonly experience to see how we can help you solve any communications challenges you’re currently facing.
As a growing organization, you need a phone system that is easy to deploy, manage and use. ShoreTel’s flexible phone services and unified communications solutions make it easy for teams to interact as you add offices, support remote workers or scale for seasonality.
Expanding your business footprint means finding a balance between the needs of individual locations and corporate continuity. With our award-winning unified communications solution, ShoreTel Connect, you have the freedom to choose from onsite, cloud or hybrid deployment models – ensuring the best fit for both your staff and IT team.I Need a Multi-site Phone System
By 2020, mobile workers are expected to account for 42% of the global workforce, which means creating a consistent experience for mobile teams is more important than ever. The ShoreTel Connect mobility app lets employees interact easily, effectively and securely from anywhere using their device of choice.I Need Mobility Solutions
Business needs change. How easy is it to manage your communications services as you grow? ShoreTel’s unique distributed architecture, N+1 redundancy, virtualized services stack and cost-effective SIP trunking services deliver maximum scalability for installations and upgrades that take hours instead of days. Plus, with web-based administration tools and intuitive softphones and VoIP phones for end users, scaling business operations is fast and easy too.I Need Scalability
Business communications are rapidly evolving as consumer expectations, devices and applications change. So, how do you modernize while maximizing your existing investments? ShoreTel can help with a wide range of innovative business VoIP solutions which can be deployed in ways that make sense for your business today and provide future peace of mind.
Looking for a new phone system? Need to more advanced features to increase productivity? Legacy phones becoming costly or difficult to maintain? ShoreTel Connect makes it simple to find a new phone service that fits your needs, with powerful unified communications features, easy administration, mobility and more in your choice of cloud, onsite or hybrid deployment models.I Need a New Phone System
If you’re like most businesses, your phone system is mission critical. At ShoreTel, we take that seriously. From IP phone services to our voice and SMS platform, ShoreTel solutions are designed for maximum uptime and redundancy at the infrastructure and application levels to ensure clear, reliable communications. And with guaranteed Service Level Agreements and 99.999% availability, you can be confident that you’re getting a solution that “just works.”I Need Communications Continuity
As an IT professional or business leader, you’re likely being asked to do more with less. We’re proud to say that industry analysts consistently rate ShoreTel as the market leader in lowest Total Cost of Ownership for unified communications and collaboration software. Learn more about how ShoreTel’s UC&C solutions can help you not only cut costs, but enhance productivity.I Need to Cut Costs
A great communications solution is arguably the single most important decision you can make for your company’s top and bottom lines. That’s because it’s much more than just a phone system. Integrating your communications with the other business applications and processes can mean better collaboration, deeper business insights and simplified operations, helping you to differentiate, expand globally and adjust to changing market opportunities.
Your customers are your company’s life blood and today, their customer service expectations are higher than ever. With our ShoreTel Connect Contact Center software, you can easily connect customers to the right agent, right away while automatically tracking and integrating customer interaction activities along the way. Increasing agent productivity and delighting customers has never been easier.I Need Contact Center Software
Integrating third-party applications like your CRM, ERP or HR software with your VoIP phone system can help you take productivity and the customer experience to the next level. ShoreTel’s suite of pre-built advanced applications let you easily integrate communications activities with data from applications like Salesforce, NetSuite, Zendesk and more to help you make the most of your most valuable assets: people and information.I Need Integrated Apps
When an off-the-shelf solution doesn’t quite fit the bill, ShoreTel gives you the flexibility to go further. Use the ShoreTel Summit platform to build custom apps with voice and SMS APIs and dynamic developer tools, or tap into our TechConnect marketplace of more than 100 Technology Partners. Whichever path you choose, ShoreTel empowers you to extend our communications solutions to fit your preferred processes and further differentiate your business from the competition.I Need APIs and Custom Apps
Type a keyword into the box above, then press Enter.